Grievance Redressal Mechanism

Are you not satisfied with our services / products ?

At Sarmaya Microfinance, we endeavor to render the top class products and services to make sure that our customers can expect the very best in Industry. However at times, even after the best of efforts things can go wrong. Obviously you are here because something has. We express our sincere regret, if our service or products are not up to the expectations. Please tell us about it and we will do our very best to redress the same.

If you are not satisfied with our services  please write to our Grievance Redressal Team at:

Customer Care Service

Customer Support Specialist: 



For any complaints or grievances received under the Grievance Redressal System (GRS), our Grievance Officer shall acknowledge the receipt of the consumer complaint within forty-eight (48) hours and redress the complaint within one (1) month from the date of receipt of the complaint.